Privacy Policy

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you.

Personal Information

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you:

• Full name and contact details
• Email address and phone number
• Shipping and billing addresses
• Payment information (processed securely through payment gateways)
• Order history and preferences

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referring website and search terms

2. How We Use Your Information

We use the collected information for various purposes:

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver relevant advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

4. Data Security and Protection

We implement industry-standard security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

• SSL encryption for data transmission
• Secure payment gateways (Razorpay, Stripe, etc.)
• Regular security audits and monitoring
• Access controls and authentication protocols
• Data encryption at rest and in transit

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Payment processors, shipping partners, analytics providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

All third-party service providers are required to maintain the confidentiality and security of your information.

6. Data Retention

We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy.

• Account Information: Until account deletion request
• Order Information: 7 years for tax and legal purposes
• Marketing Data: Until consent withdrawal
• Analytics Data: 26 months maximum

7. Your Rights and Choices

You have the following rights regarding your personal data:

To exercise these rights, please contact us at mycomatrix1@gmail.com

8. Third-Party Links

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

9. Children's Privacy

Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes.